So, yesterday I received a voice mail from the Better Business Bureau. A very slow-speaking and professional sounding woman named Gwen said that I should call her back.
For those who don't know, I have a small home business -- Truong Studios Photography -- my "hobby job" as I call it. I mostly photograph weddings, and I love it. I treat brides as I wish to be treated. I always put customer service first. I make my brides happy. I take photojournalistic and traditional wedding pictures, and I think I do a pretty good job at it. I take pride in my work, and I would bend over backwards to make sure a bride is satisfied with the product I provide. Oh -- the groom, and the families, too -- but we all know whom I'm working for. ;)
Back to this phone call. I didn't initially listen to the voice mail, just asked my hubby who it was. When he said the Better Business Bureau, I responded, "Oh, they are probably just trying to sell me something." I get a lot of calls from marketers thinking I'm a large business, and they try to get me to spend big bucks.
Hubby said I should listen to the voice mail, which I did. This girl was good. Just the right amount of edge and apprehension in her voice, but she didn't mention a complaint. Just that I needed to call her back.
Oh, crap. What bride I displease? Did I not answer an email? Did I misplace an order? Did she not like the album? I actually went back through my inbox and archive just in case! Why didn't she contact me if she was upset???
So today I called Gwen back. Transfer to Gwen's extension, and... "Oh, your record is great! Actually, we don't have a complete record on your business. [blah blah] We get thousands of hits a month on our site. [blah blah] Would you like to sign up..."
Me: "How much?"
Gwen: "If you have 3 or less employees..." (it's just ME!) "It's only $300 a year..."
I worried a whole night for that.
Stupid telemarketers. And, yes. I'm on the national no-call list. I'm guessing there is some loophole for businesses. Grrrr.